Questions
Questions and answers
Short, self-contained answers about digital life — each one can be read on its own without opening the rest. We explain the general principle rather than taps in a particular menu: option names differ from phone to phone, but the meaning is almost always the same. Where a question needs a detailed explanation, we link to the practical article or the glossary.
If you are unsure whether a call is genuine, hang up. There is no need to be polite: a real employee will understand, and a scammer will lose interest in you.
Smartphone and settings
How do I make the letters on the screen bigger?
The display settings or the accessibility section have options for text size and zoom. Increase them to a comfortable level. Many phones can also read text aloud and show captions on videos.
Why can't I hear when someone calls me?
Most often silent mode or "do not disturb" is on, or the ringtone volume is turned down. Check the volume with the buttons on the side of the phone and switch on vibration — then you will notice a call even when the phone is in your bag.
Should I accept updates?
Yes. System and app updates usually fix bugs and close security holes. Install them when the phone is charged and connected to your home internet. Updates only come through the phone's settings and the app store, never through links in messages.
How can I quickly call for help from my smartphone?
112 is the single emergency number in Russia and across the EU; elsewhere, use your local emergency number. Many smartphones have an emergency call feature available even from the lock screen, and a medical ID where you can add important health details and family contacts.
Calls, messages, photos
How is a video call different from an ordinary call?
A video call goes over the internet rather than the ordinary phone network, and you can see each other. You need an app, access to the camera and microphone, and a stable connection. More detail is in the practical article on video calls.
How do I send a photo to my family?
Open the chat with the person, find the paperclip or camera icon and choose a picture from your gallery. If it does not work the first time, that is normal: ask your family to show you once and write the steps down on paper in your own words.
What is a voice message?
It is a short audio recording you speak into a chat instead of typing. It is handy when typing on a small screen is difficult. The other person can listen to it whenever it suits them.
How do I make sure I don't lose family photos?
Switch on photo backup — then your pictures are not stored only on the phone itself. Every now and then ask your family to check that the backup is really working. Especially precious photos can be printed.
Money, documents, scams
Someone "from the bank" is calling and asking for a code. What should I do?
Hang up. The Bank of Russia and banks everywhere warn that bank staff never ask for an SMS code, PIN, CVC/CVV code or password. Then call your bank yourself on the number on the back of your card.
How can I tell I am on the real Gosuslugi website?
Gosuslugi is the official Russian public-services portal, and its address is gosuslugi.ru. Type it yourself or use a bookmark rather than following links in messages and emails. Through the portal you can, for example, book a doctor or request a certificate.
What is two-factor authentication, and do I need it?
It is a second step to confirm a sign-in: as well as a password, you enter a code, approve the sign-in in an app or use a security key. Even if someone learns your password, they cannot get in without the second step. Switch it on wherever it is offered.
A relative is messaging from an unknown number and asking for money. What should I do?
Do not send anything straight away. Call that relative on the number that has long been saved in your contacts, or get in touch with other family members. Urgency and a request to tell no one are the main signs of a scam.
Related sections
- Topics
A map of the reference: the smartphone, keeping in touch, money and documents, safety.
- Practical
Video calls with the grandchildren: how to set them up without worry. Plus a catalogue of upcoming articles.
- Reference
A glossary of plain-language definitions: the smartphone, internet and connections, safety.
Sources
- Bank of Russia — financial literacy materials
- Gosuslugi public services portal — help
- EMERCOM of Russia — safety leaflets
- Smartphone manufacturers' accessibility guides
Information is current as of the preparation date. Smartphone menus and settings change with system updates, so the names of options on your device may differ. Look for exact steps in your phone manufacturer's guide, and for the rules of your bank and the Gosuslugi portal on their official websites.